https://www.jurnal.icjambi.id/index.php/sprinter <p>SPRINTER: Jurnal Ilmu Olahraga merupakan jurnal penelitian, kajian pustaka, dan review pada bidang pendidikan olahraga, ilmu olahraga, kepelatihan olahraga, dan pariwisata olahraga yang diterbitkan tiga kali dalam setahun yaitu bulan Maret, Juli, dan Desember.</p> en-US agungsetiabudi.budi@gmail.com (Moh. Agung Setiabudi) danangarisantoso@gmail.com (Danang Ari Santoso) Wed, 29 Apr 2026 00:00:00 +0700 OJS 3.2.0.3 http://blogs.law.harvard.edu/tech/rss 60 https://www.jurnal.icjambi.id/index.php/sprinter/article/view/1109 <p>This study aims to assess coach feedback to athletes during training at a women's volleyball club in Semarang Regency. This study used a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. Snowball sampling was used to obtain informants, namely two coaches and six athletes. The study findings show that coach feedback has a positive impact on the technical development and mental state of female athletes. Athletes experienced increased motivation, self-confidence, and a clearer understanding of errors. Specific feedback helped athletes improve their performance and potentially improved match results. The results showed that feedback was provided routinely, generally in the form of direct correction. Athletes tended to be able to understand these directions well, especially when delivered clearly. Overall, feedback was proven to contribute positively to athlete motivation and confidence.</p> Yuan Darazatzati, Anggit Wicaksono Copyright (c) 2026 Yuan Darazatzati, Anggit Wicaksono https://creativecommons.org/licenses/by-sa/4.0 https://www.jurnal.icjambi.id/index.php/sprinter/article/view/1109 Wed, 29 Apr 2026 00:00:00 +0700 https://www.jurnal.icjambi.id/index.php/sprinter/article/view/1005 <p>The development of sports massage services in large cities such as Surabaya requires service providers to deliver service quality that meets customer expectations. This study aimed to analyze the service quality of sports massage services in Surabaya using the SERVQUAL approach. A descriptive quantitative method with a survey design was employed. The research sample consisted of 100 respondents who were users of sports massage services, selected using an accidental sampling technique. The research instrument was a SERVQUAL questionnaire comprising five dimensions: tangibles, reliability, responsiveness, assurance, and empathy, measured using a 5-point Likert scale. Data were analyzed descriptively by calculating the mean scores of perceptions, expectations, and the service quality gap (perception–expectation). The results indicated that all SERVQUAL dimensions exhibited negative gap values, suggesting that customers’ perceptions had not fully met their expectations. The largest gaps were found in the reliability and assurance dimensions (–0.57), while the smallest gap was observed in the responsiveness dimension (–0.52). In conclusion, the quality of sports massage services in Surabaya can be categorized as good; however, improvements are still required, particularly in service reliability and assurance, to optimally meet customer expectations.</p> Mulyono, Eka Kurnia Darisman, Gatot Margisal Utomo Copyright (c) 2026 Mulyono, Eka Kurnia Darisman, Gatot Margisal Utomo https://creativecommons.org/licenses/by-sa/4.0 https://www.jurnal.icjambi.id/index.php/sprinter/article/view/1005 Wed, 29 Apr 2026 00:00:00 +0700